Expanded Abilities in Batch Operations Screen

Multiple columns and options have been added across multiple tabs in the Batch Operations screen.

ETA Column in Check-In Tab

The ETA column in the Check-In tab next to the Room Type column displays the estimated time of arrival added to the reservations. This column is left blank if no ETA is available for the reservations.

ETD Column in Settle & Checkout Tab

The ETD column in the Settle & Checkout tab next to the Check-Out column displays the estimated time of departure added to the reservations. This column is left blank if no ETD is available for the reservations.

Addition of ETA and ETD Columns in Batch Edit Tab

The ETA and ETD columns in the Batch Edit tab next to the Room Type column displays the estimated time of arrival/departure added to the reservations. These columns are left blank if no ETA or ETD is available for the reservations.

Addition of Add-Ons in Check-In, Settle & Checkout, and Batch Edit Tabs

• When add-ons are added to reservations, they are displayed inside the accordion of each reservation in the Check-In, Settle & Checkout and Batch Edit tabs.

  • The add-ons are displayed in the following format beside the Add-Ons label inside the accordion: Add-ons bundle name (code) info, where the info icon displays the description of the add-on. For example, Dinner (DIN) Info - Dinner Add-on for the guests.

  • The info icon is not displayed when there is no description available for the add-on.

  • When more than one add-ons are added to reservations, they are displayed separated by a comma.

  • The Add-ons label is not displayed when there are no add-ons added to the reservation.

• The Add-On column added to these tabs displays the total number of add-ons added to the reservation as a hyperlink. When clicked, the accordion is expanded, and the mentioned details are displayed.

Addition of Loyalty Program in Check-In, Settle & Checkout, and Batch Edit Tabs

• When the reservations are associated with loyalty programs, they are displayed inside the accordion of each reservation in the Check-In, Settle & Checkout and Batch Edit tabs.

  • The loyalty details are displayed beside the Loyalty Program label, below the add-ons, in the following format: Name of the loyalty program (level in the loyalty program). For example, Elite Group (Gold).

  • The Loyalty Program label is not displayed when there are no loyalty programs associated with the reservations.

  • When more than one loyalty program is associated with the reservations, the loyalty programs are displayed separated by a comma.

• The Loyalty Program column added to these tabs display the loyalty programs added to the reservations as a hyperlink. When clicked, the accordion is expanded, and the mentioned details are displayed.

Addition of VIP Status in Check-In, Settle & Checkout, and Batch Edit Tabs

• When the reservations are associated with VIP statuses, they are displayed inside the accordion of each reservation in the Check-In, Settle & Checkout and Batch Edit tabs.

  • The VIP status is displayed below the Loyalty Program section, beside the label VIP Status, in the following format: Name of the VIP status (code). For example, Government Official (GO).

  • The VIP Status label is not displayed when there is no VIP status associated with the reservations.

• The VIP column added to these tabs displays the VIP status added to the reservations as a hyperlink. When clicked, the accordion is expanded, and the mentioned details are displayed.

Addition of Guest Service Requests in Check-In, Settle & Checkout, and Batch Edit Tabs

• When there are guest service requests created for reservations, they are displayed inside the accordion of each reservation in the Check-In, Settle & Checkout and Batch Edit tabs.

  • All the guest service requests are displayed irrespective of their status.

  • The guest service requests are displayed beside the Guest Service Requests label, in the following format: Name of the guest service request - code, followed by, status of the request | severity | created date and time | assigned staff.

  • For example, Crib - CB

                                   New | Urgent | May 17, 2023, | James, P

• The name of the service request is displayed as a hyperlink. When clicked, users are navigated to the Edit Services screen.

• When more than one guest service request is created for a reservation, they are displayed one below the other.

• The Guest Service Requests label is not displayed when no guest service requests are created for the reservations.

• The Guest Service Requests column added to these tabs displays the total number of guest service requests added to the reservations as a hyperlink. When clicked, the accordion is expanded, and the mentioned details are displayed.

Addition of New Fields in the Settle & Checkout Tab

• The Housekeeping Condition column displays the current housekeeping condition of the room. Users can only view the housekeeping condition. It cannot be edited.

• The Authorized column displays the total authorized amount in the payment method.   

• When there is more than one folio in the reservation, an accordion is created, which displays the folios of the reservation.

• Each folio is displayed in a separate row, and the payment method column displays the payment method attached to the folio based on the following criteria:

  • Different Payment Methods Attached to Each Folio: If more than one payment method is added to the reservation across different folios, the payment method, balance, and authorized amount is displayed as follows:

    • Payment Method: The parent row displays Varies. The payment method for the respective folios is displayed inside the accordion, with the folio name displayed within brackets adjacent to the payment method.  

    • Balance: The parent row displays the total folio balance across all the folios in the reservation. Each folio row inside the accordion displays the respective balance of each folio.

    • Authorized: The parent row displays the total authorized amount across all the payment methods in the reservation. Each folio row inside the accordion displays the authorized amount for the respective payment method of the folio.

  • Same Payment Methods Attached to All Folios: If the same payment method is added to all the folios in the reservation, the payment method, balance, and authorized amount is displayed as follows:

    • Payment Method: The parent row displays the respective payment method. The same payment method is displayed for all the folios inside accordion, with the folio name displayed within brackets adjacent to the payment method.  

    • Balance: The parent row displays the total folio balance across all the folios in the reservation. Each folio row inside the accordion displays the respective balance of each folio.

    • Authorized: The parent row displays the total authorized amount in the payment method. A hyphen (-) is displayed for the authorized amount for each folio inside the accordion since the payment method is the same.

  • Different Payment Methods Attached to Different Folios and Same Payment Method is Added to More than One Folio: When the folios of the reservation have different payment methods, and when the same payment method is added to more than one folio, the payment method, balance, and authorized amount is displayed as follows:

    • Payment Method: The parent row displays Varies. The payment method for the respective folios is displayed inside the accordion. If the payment method is added to more than one folio, the folios are displayed inside the payment accordion. The folio name is displayed within brackets adjacent to the payment method.  

    • Balance: The parent row displays the total folio balance across all the folios in the reservation. Each folio row inside the accordion displays the respective balance of each folio. If the payment method is added to more than one folio, the folio balance of the folios attached to the payment method are displayed at the payment method level.

    • Authorized: The parent row displays the total authorized amount across all the payment methods in the reservation. Each folio row inside the accordion with a unique payment method displays the authorized amount for the respective payment method. For the folios with the same payment method, the total authorized amount is displayed at the payment method level.

  • If Only One Folio is Available for the Reservation: The payment method, balance and authorized amount is displayed under the respective columns without the accordion.

Addition of Reservation Creation Date Filter in the Batch Edit Tab              

The Reservation Creation Date filter option in the Batch Edit tab filters reservations that are created during the selected date range. The start and end date filters work as follows:

• If the start date alone is selected, the reservations that were created on or after the start date are displayed.

• If the end date alone is selected, the reservations that were created till the end date are displayed.

• If both start date and end date are selected, the reservations that were created between the start date and end date (including the start and end date) are displayed.

• By default, both the date pickers are empty.

• Users can select any date from the past up to the current property date. Users cannot select future dates.

Addition of New Bulk Edit Options in the Batch Edit Tab

The following new bulk edit options are available in the Batch Edit tab:

• Update housekeeping pattern

• Update Add-ons

• Update ETA

• Update ETD

Bulk Update of Housekeeping Pattern

Users can select the required reservations in the Batch Edit tab and update the housekeeping pattern of the reservations.

When the Update Housekeeping Pattern option under the More button is clicked, the Update Housekeeping Pattern screen is displayed. Users can select the housekeeping pattern to be updated from the Select Pattern drop-down list and click Save to update the housekeeping pattern for the reservations.

Once the pattern is selected and saved, all the active/open housekeeping service requests that are currently created for the reservations being updated are closed with the status Closed - Pattern Update [C - PU], and all the new requests applicable for the day are created.

Bulk update of Add-Ons

Users can select the required reservations in the Batch Edit tab and update the Add-Ons for the reservations.

A new option, Update Add-Ons, is displayed in the More button. When clicked, the Add Component Bundle screen is displayed. Users can select the add-ons to be updated and click the Save button. The selected add-ons are added to the Estimated Charges section of the reservation under the respective add-on name.

Bulk Update of ETA

Users can select the required reservations in the Batch Edit tab and update the ETA for the reservations.

A new option, Update ETA, is displayed in the More button. When clicked, the Update Estimated Time of Arrival screen is displayed. Users can select the ETA to be updated from the Estimated Time of Arrival date picker and click Save. The selected ETA is updated to the reservations.

Bulk Update of ETD

Users can select the required reservations in the Batch Edit tab and update the ETD for the reservations.

A new option, Update ETD, is displayed in the More button. When clicked, the Update Estimated Time of Departure screen is displayed. Users can select the ETD to be updated from the Estimated Time of Departure date picker and click Save. The selected ETD is updated to the reservations.